Returns & Guarantee
Free* Returns and Refunds in Canada and the US
See below for specific policies and exclusions.
Returns & Refund Policy
We take pride in providing our customers with high-quality products and customer service that reflects our core values.
Returns & Exchanges
We offer hassle-free returns (full refund, and we cover the return shipping*) on all regular stock accessories (furniture and mattresses excluded) within 30 days of delivery. The item must be in like-new condition, with the original packaging.
To request a refund or exchange, contact our customer service team.
Other Information:
- Refunds or exchanges will not be processed for items not meeting these standards.
- We may require photos to evaluate whether an item is defective.
- Cancelled pre-order items will be subject to a restocking fee of 25%.
- If anything on your order goes on sale within 30 days of your purchase, we will gladly refund you the difference upon request. Cannot be combined with other discounts.
*Exceptions:
- Remote locations and those outside the contiguous USA may be subject to shipping charges for returns.
- Custom or special order items are non-refundable.
- Resthouse reserves the right to refuse a return or refund if it appears that this policy is being taken advantage of.
Comfort Adjustment Guarantee
You have 6 months from the date you receive your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Kakūn mattress at no charge.*
*Excluding the Kakun Six Mattress
At Resthouse, we are committed–without compromise, to providing you with all-natural, high quality and long lasting products, so together we can rest easy and reduce our carbon footprint.