Shipping & Returns

Resthouse offers FREE shipping on orders over $299 to almost any destination in Canada.*Some exceptions may apply for remote locations.

Lead Times

We do our best to stock most items (except customizable mattresses) and are ordering regularly to reduce lead times. Lead times on most products are 4-5 weeks depending on supplier. We will connect with you within 72 hours of your order being processed with a more accurate lead time.

Please note, postal service may be delayed due to the high volume of packages moving through the system right now. Thank you for your patience. 

While Coyuchi continues to supply us with organic bedding, some pieces, due to delay in supply chain, may be unavailable until later in the season.

Lead times for mattresses will depend on the mattresses supplier. The current lead time is 4-5 weeks for in-stock and 6-7 weeks for out of stock mattresses unless otherwise communicated by Resthouse.  

Shipping of your Mattress

Our mattresses come boxed and are easily transported through normal shipping methods. All online orders include free shipping by UPS, or Canada post (set up not included). The ability to assemble these mattresses is straightforward. Assembly instructions will be included with your shipment.

Shipping Charges - Canada

Receive FREE shipping on orders over $299 to almost any destination in Canada. Orders below $299 including tax are subject to a $19 fee.

*Due to special handling and packing requirements, free shipping does not apply to platform bed frames and furniture. A flat fee of $199 will be added to ship furniture within Canada. 

Our mattresses come roll packed and boxed, and are easy to assemble. Orders will be shipped by either UPS, Day and Ross or Canada Post (set up not included).

Please note that shipping is a door to door service and items will not be brought into the house. 

Returns & Exchanges

Pillows, sheets, mattress covers and other unopened products we carry will be given a full refund or exchanged within 30 days, when in the original packaging and unused.

For exchanges, Resthouse will cover the cost to reship the new product to the customer. Customer is responsible to ship back the original product to Resthouse.

Please note, for any cancelled mattresses, custom orders, pre-order items, consignment pieces, platform beds, product sold as-is and special order mattresses orders there will be a restocking fee of 15%.

You may cancel your mattress within 24 hours of placing your order. 

For unused returns, a full refund will be issued minus the return shipping cost.

Exclusions are mattresses, custom orders, consignment pieces, platform beds, product sold as-is and special order mattresses.

 

We do have a latex layer exchange program. See below.

Latex Exchange - Obasan and Irusu Mattresses

You have 180 days from the date you purchase your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Obasan or Irusu mattress, at no charge. Excludes Irusu 8" Mattress.

Clearance Mattresses:

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The latex exchange policy is not a return policy. We do not accept returned mattresses.