Return and Exchanges

We offer returns on all regular stock within 31 days of delivery, excluding furniture and mattresses. For information regarding our Kakun mattresses please review our 180 Day Mattress Comfort Adjustment Guarantee.

To be eligible for return, the item must be unused, un-laundered and in the original packaging. 

Unfortunately, we cannot accept returns of custom and special order items, clearance sales, or Gift Cards.

Unless the return is due to a shipping error or defect, you will be responsible for the cost of return shipping.

If your item is eligible for return, contact our customer service team to request a refund or exchange. We will then either email a shipping label for you to use, or you can arrange the shipping in the manner most convenient for you.

Once your return is received at our warehouse it will be inspected. If eligible, we will then process the exchange or refund. If the return shipping label was provided by Resthouse, the cost of the shipping will be deducted from the amount refunded. If the item has been used there will be a 20% restocking fee deducted from the refund amount.

If you live in an apartment, condo without a concierge or are not available during the day for pick up, you may be required to drop the package at a carrier depot.

We offer one free exchange per order. Pre-approval required.

If anything on your order goes on sale within 15 days of your purchase, we will gladly refund you the difference upon request. Excludes Boxing Day and Black Friday and cannot be combined with other discounts.