Warranties
Our commitment to quality means we carry premium hand-crafted products. Each comes with a comprehensive warranty to ensure longevity and support.
Warranty Details
Kakun Adult Mattress Warranty
Kakun Nine, Ten, Twelve, and Obasan x Kakun Mattresses
20 YEAR LIMITED WARRANTY COVERAGE
Warranty Terms
The first 10 years are non-prorated. The second 10 years are prorated from day one.
Congratulations on the purchase of your new Kakun mattress and your new sleep experience. There may be an adjustment period as you get used to your sleep system. The mattress sometimes needs to be broken in, just like a new pair of shoes. We ask that you stick to your configuration, and not change the layers around for at least 30 nights. If you experience persistent discomfort after this trial period, please give us a call at 1-844-855-7378 to chat with us about the issues. The period for your one-time/once-per-side Comfort Adjustment is the first 180 days after receiving your mattress.
DO’s & DON’TS
- Make sure the rubber cores are correctly aligned inside the cover.
- Place your mattress on a slatted foundation or an equivalent solid wood slat base.
*Slats for both support options should measure between 1-4 inches wide and be at a maximum of 3 inches apart. All Double, Queen, King and Cal. King mattresses should have a centre support, to ensure proper support of the wood slats. Consult with us if you are unsure about the support of your current foundation.
- Protect your mattress with a Kakun mattress protector or with an equivalent mattress protector.
- Do not install the mattress directly on the floor, or on a solid platform. Your organic mattress needs to breathe properly.
- Do not allow the mattress to get wet.
- Do not wash any components of the mattress.
- For spot cleaning, unzip the outer cover of the mattress and gently scrub with a light soap and very little water. Air dry.
- Do not place the mattress in direct sunlight or direct heat source.
- Flip the inner layers to extend the lifespan of your mattress every 6 months.
- Mattress encasement is not washable. Please use a removable, washable mattress protector.
DETAILS OF WARRANTY COVERAGE
Mattresses
- Stitches pulled out of the quilting
- Body indentations of 1.5 inches or greater
- Excessively lumpy feeling
- Sagging: Your mattress must be continuously supported by an appropriate frame. If unsure, contact our customer service.
Issues Not Covered
- Stains, soiling or burns
- Mold or mildew
- Transportation costs
- Comfort preference
- Sheet fit
- Damage due to abuse
- Structural damage due to improper bed frame
- Other possibilities not mentioned in this warranty
- Any odors/smells from fabrics and raw materials
Kakun Kids Mattress Warranty
Kakun Kids Organic Mattress
10 YEAR FULL WARRANTY COVERAGE
Warranty Terms
Congratulations on the purchase of your new Kakun Kids Organic Mattress and your new sleep experience.
DO’s & DON’TS
- Make sure the rubber cores are correctly aligned inside the cover.
- Place your mattress on a slatted foundation or an equivalent solid wood slat base.
*Slats for both support options should measure between 1-4 inches wide and be at a maximum of 3 inches apart. All Double, Queen, King and Cal. King mattresses should have a center support, to ensure proper support of the wood slats. Consult with us if you are unsure about the support of your current foundation.
- Protect your mattress with a Kakun mattress protector or with an equivalent mattress protector.
- Do not install the mattress directly on the floor, or on a solid platform. Your organic mattress needs to breathe properly.
- Do not allow the mattress to get wet.
- Do not wash any components of the mattress.
- For spot cleaning, unzip the outer cover of the mattress and gently scrub with a light soap and very little water. Air dry.
- Do not place the mattress in direct sunlight or direct heat source.
- Flip the inner layers to extend the lifespan of your mattress every 6 months.
- Mattress encasement is not washable.
DETAILS OF WARRANTY COVERAGE
Mattresses
- Stitches pulled out of the quilting
- Body indentations of 1.5 inches or greater
- Excessively lumpy feeling
- Sagging: Your mattress must be continuously supported by an appropriate frame. If unsure, contact our customer service.
Issues Not Covered
- Stains, soiling or burns
- Mold or mildew
- Transportation costs
- Comfort preference
- Sheet fit
- Damage due to abuse
- Structural damage due to improper bed frame
- Other possibilities not mentioned in this warranty
- Any odors/smells from fabrics and raw materials
Kakun Accessories Warranty
3 YEAR LIMITED WARRANTY COVERAGE
Warranty Terms: 3 years non-prorated.
Pillows & Alignment Pillows
- Defective stitching
- Clumping of filling
- Excessive loss of loft
Comforters
- Defective stitching
- Defective quilting
- Clumping of filling
Mattress Toppers
- Defective stitching
- Defective quilting
- Clumping of filling
- Excessive loss of loft
*Your mattress topper must be flipped and rotated regularly.
Protectors
- Defective stitching
- Broken or torn elastics
Issues Not Covered
- Any product with stains, soiling or burns, odours, piling of fabric from washing
- Pillows and comforters that have been washed (put in bold)
- Comforters used without a duvet cover
- Shrinking of materials
- Mold or mildew
- Damage caused by moving
- Transportation costs
- Comfort preference
- Sheet fit
- Damage due to abuse
- Structural damage due to improper bed frame
- Any odors/smells from fabrics and raw materials
- Other possibilities not mentioned in this warranty
Retreat Mattress Warranty
Resthouse Retreat and Retreat Plus Organic Mattress
10 YEAR FULL WARRANTY COVERAGE
Warranty Terms
Congratulations on the purchase of your new Resthouse Retreat mattress and your new sleep experience.
DO’s & DON’TS
- Make sure the rubber cores are correctly aligned inside the cover.
- Place your mattress on a slatted foundation or an equivalent solid wood slat base.
*Slats for both support options should measure between 1-4 inches wide and be at a maximum of 3 inches apart. All Double, Queen,
King and Cal. King mattresses should have a center support, to ensure proper support of the wood slats. Consult with us if you are unsure about the support of your current foundation.
- Protect your mattress with a Kakun mattress protector or with an equivalent mattress protector.
- Do not install the mattress directly on the floor, or on a solid platform. Your organic mattress needs to breathe properly.
- Do not allow the mattress to get wet.
- Do not wash any components of the mattress.
- For spot cleaning, unzip the outer cover of the mattress and gently scrub with a light soap and very little water. Air dry.
- Do not place the mattress in direct sunlight or direct heat source.
- Flip the inner layers to extend the lifespan of your mattress every 6 months.
- Mattress encasement is not washable.
DETAILS OF WARRANTY COVERAGE
Mattresses
- Stitches pulled out of the quilting
- Body indentations of 1.5 inches or greater
- Excessively lumpy feeling
- Sagging: Your mattress must be continuously supported by an appropriate frame. If unsure, contact our customer service.
Issues Not Covered
- Stains, soiling or burns
- Mold or mildew
- Transportation costs
- Comfort preference
- Sheet fit
- Damage due to abuse
- Structural damage due to improper bed frame
- Other possibilities not mentioned in this warranty
- Any odors/smells from fabrics and raw materials
Adrift Furniture Warranty
Adrift Wood Company warrants our solid wood beds against manufacturing defects for 5 years from purchase.
For any manufacturing defects including:
- Rough or Unfinished surfaces.
- Defective hardware.
- Warped or cracked wood.
- Any structural integrity issues.
- Excessive Squeaking.
Adrift will send replacement parts or missing hardware at no cost. If additional replacement parts are needed for manufacturing defects Adrift will deliver the additional parts required.
If there are issues on warranty due to manufacturing defects, we will send a local Adrift chosen technician to your door to fix the issue, at no additional cost. This warranty is limited. What is not covered:
- We are not responsible for scuffs, dents, or damage due to moving or physical harm.
- Colour preference or natural wood tone variation.
- Grain pattern differences, knots or natural markings.
- Damage from misuse, modification or improper assembly (such as over-tightening hardware, using the incorrect tools).
- Normal wear and tear (scratches, dents, scuffs).
- Environmental damages.
We would like to thank you personally for your purchase and please give us any feedback that would help us make our beds the best bed on the market for you.
Contact us at info@adriftwood.co or call us at 250-877-9539.
We're here to help.
We're a small team of dedicated people. If you have any questions or concerns about your mattress or bedding, we're here.