Policies

Canada

Refunds & Exchanges

Pillows, sheets, mattress covers and other unopened products we carry will be given a full refund (minus original shipping fee, if applicable) or exchanged within 30 days, when in the original packaging and unused.  

Exclusions are mattresses, custom orders, pre-order items, consignment pieces, platform beds, product sold as-is and special order mattresses. These are subject to a 15% re-stocking fee at the time that the refund transaction takes place. We do have a latex layer exchange program. See Latex Layer Exchanges below. 

Latex exchange - Obasan and Irusu Mattresses

Latex Layer Exchange - Obasan and Irusu Mattresses

You have 180 days from the date you purchase your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Obasan or Irusu mattress, at no charge. Excludes Irusu 8" and Irusu 9" Mattresses. New Irusu 9" Mattresses qualify for a one-time Comfort Adjustment Guarantee Guarantee for $299 for one layer (regular replacement purchase price per layer ranges from $499-1199).

Clearance mattresses:

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The latex exchange policy is not a return policy. We do not accept returned mattresses.

Lead Times

Coyuchi Update: We are currently experiencing longer lead times on Coyuchi products.  If a Coyuchi product is not in stock please allow 3-6 weeks to arrive to you.

Lead times for mattresses will depend on the mattresses supplier. The current lead time is 4-5 weeks for in-stock and 6-7 weeks for out of stock mattresses unless otherwise communicated by Resthouse.  

We do our best to stock most items (except customizable mattresses) and are ordering regularly to reduce lead times where we can.

Lead time on bedding and pillows is 2-5 weeks depending on supplier. We will connect with you within 72 hours of your order being processed with more accurate lead times.

Lead time on weighted blankets is 3-4 weeks.

July 2021: Lead time on platform bed frames & furniture by Alternative Woodworks has temporarily been extended to approx. 8 weeks.

Free shipping does not apply to platform bed frames and furniture.  There is a $199 charge for furniture being shipped within Canada.  Some exceptions apply for extremely remote locations

 

USA

Refunds & Exchanges

Pillows, sheets, mattress covers and other unopened products we carry will be given a full refund (minus original shipping fee, if applicable) or exchanged within 30 days, when in the original packaging and unused. Customer is responsible for covering the return shipping.

Please contact us at customerservice@resthousesleep.com to receive shipping address information.

Exclusions are mattresses, custom orders, pre-order items, consignment pieces, platform beds, product sold as-is and special order mattresses. These are subject to a 15% re-stocking fee at the time that the refund transaction takes place. We do have a latex layer exchange program. See Latex Layer Exchanges below. 

Latex exchange - Irusu Mattresses

Latex Layer Exchange - Irusu Mattresses

You have 180 days from the date you purchase your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Irusu mattress, at no charge. Excludes Irusu 8" and Irusu 9" Mattresses. New Irusu 9" Mattresses qualify for a one-time Comfort Adjustment Guarantee Guarantee for $299 for one layer (regular replacement purchase price per layer ranges from $499-1199).

Clearance mattresses:

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The latex exchange policy is not a return policy. We do not accept returned mattresses.

Lead Times

Coyuchi Update: We are currently experiencing longer lead times on Coyuchi products.  If a Coyuchi product is not in stock please allow 3-6 weeks to arrive to you.

Lead times for mattresses will depend on the mattresses supplier. The current lead time is 4-5 weeks for in-stock and 6-7 weeks for out of stock mattresses unless otherwise communicated by Resthouse.  

We do our best to stock most items (except customizable mattresses) and are ordering regularly to reduce lead times where we can.

Lead time on bedding and pillows is 2-5 weeks depending on supplier. We will connect with you within 72 hours of your order being processed with more accurate lead times.

Lead time on weighted blankets is 3-4 weeks.

Platform bed frames, furniture and Obasan products are not eligible for shipping to the USA.

Some exceptions to our over $299 free shipping policy apply for extremely remote locations.