Shipping & Returns

Mattress lead times will depend on the mattresses supplier. The usual lead time is 4-5 weeks unless otherwise communicated by Resthouse. * Due to Covid-19, mattress lead times may extend to 7-8 weeks.

Lead time on bedding and pillows (not in stock) are 2- 5 weeks depending on supplier. We will connect with you within 72 hours of your order being processed with more accurate lead times.

Please note that we do our best to stock most items and are ordering regularly to reduce lead times where we can.

All our mattresses are rolled and then packed into 1 to 4 boxes. This makes it easy to get even a King size around tricky corners and up and down narrow staircases.

We will accept return items that are in their original packaging and unused for 30 days. Because bedding is considered a personal item and for health reasons, we do not refund used bedding products. See link here for our full policy.

Please reach out to our customer service department at 1-844-855-7378 or

Take a look at our video here in which we demonstrate the steps to assemble your new Irusu Mattress.

Take a look at our video here in which we demonstrate the steps to assemble your new Obasan Essential Mattress.

Take a look at our video here in which we demonstrate the steps to assemble your new Studio Mattress.

Take a look at our video here, in which Charlene demonstrates the shredded latex head pillow customization process.

Take a look at our video here, in which Charlene demonstrates the organic wool head pillow customization process.

Mattress Care & Maintenance

The expected lifetime of our mattresses is 10 or 20 years, depending on the brand. Maintenance and choosing proper support are key factors in keeping with the lifespan of your mattress. See warranty link for details.

The natural and organic futons we carry can be flipped and rotated. We recommend flipping every week during the settling period, over the first couple months, and monthly thereafter. We also encourage sunning your futon once or twice a year.

See this video where Olga demonstrates the easy process of flipping and rotating your customizable organic latex mattress layers.

One of the greatest assets of our layered latex mattresses are that the individual components can be flipped and rotated. We recommend that you flip the top and middle layers every 6 months. If the top layer is soft latex we recommend this process be done seasonally. This will ensure the expected lifespan of your mattress. 

Your mattress casing is not washable. All of our casings contain wool batting and will shrink if washed. If necessary, spot clean with milk soap and cold water, and let air dry. We recommend protecting your investment with a washable mattress protector.

Bedding & Accessories Care

Sateen cotton sheets are soft, and drape and contour your body. People who like an organic cotton satiny feel, can rest assured that no chemicals are used in any of the growing or manufacturing process.

Flannel cotton sheets are also very soft to the touch, and keep you nice and warm in the cooler months. Flannel is brushed cotton, and we offer it in several thicknesses.

Our fitted sheets range from 15 inch depth up to 17inches. We can special order sheets as deep as 21 inches. See the dimensions section found with each product, for more details.

We recommend washing sheets in cold water with an earth friendly detergent to extend the life of your organic linens. Air drying is most preferred but if you need to machine dry then do so at a low temperature. 

Some of the wool products we carry can be machine washed, and there are some that cannot. Most washable wool is chemically treated, which we move completely away from. Felted wool (such as our wool moisture barrier) can be cold water washed and line dried. Spot cleaning is applicable to all of our wool products. Placing wool items in the sun is also a good way to naturally refresh the wool, as the sun’s heat helps to expand the fibers. Please view Product Care page to learn more.

Placing wool bedding to refresh in the sun on a hot summer day is known as “sunning”. The ability of the sun to bleach and sanitize is an often overlooked practice. Read our blog to learn more about this wonderful natural cleaning option.

Take a look at our video here, in which Charlene demonstrates the classic technique for 'sunning' and naturally cleaning, deodourizing and disinfecting your wool bedding.

Some pillow fills will compress with use, between 3 to 20%. Thankfully, our customizable pillows are easy to revive. Open up the inner casing to add in more fill if needed, or fluff up fibres with your hands. See our video here for a demonstration.


Yes, all of our brands have very good warranties, from 5 to 20 years. We stand by our mattresses, which are designed to last. In addition to our comprehensive warranties, most of our mattresses are open concept, which means you can unzip them to turn and rotate your layers for best maintenance practises. These customizable mattress systems also allow you to replace individual components whenever you so choose over time.

No you do not.  Proof of purchase with receipt is all you need. We keep your orders in our system and your receipt acts as your warranty.

Some settling is normal and does not change the support and integrity of the mattress. Contact us if your mattress dips more than 1.5 inches.

Latex Mattresses

There is no harmful or toxic off-gassing with our natural and certified organic mattresses. Rubber latex has a natural scent (some liken it to vanilla) that fades within a couple of weeks. Most of our customers notice nothing at all. All mattresses can be slept on after opening. There is no need to air out the mattress first.

Rubber latex does not make you hot. It is temperature neutral. We have found over the years that natural latex gets compared to memory foam. Memory foam will make you hot (regardless of whether “new technology” is added or not), as it reacts to the heat of your body in order to work as advertised. The trouble is that with synthetic materials, the heat gets trapped against your body and causes you to overheat. Also, the mattress support can be inconsistent depending on the season (colder and warmer temperatures affect memory foam differently). Latex rubber does not phase change; it contours to your body, while offering a resilient density to give you even and continuous support.

Our mattress depths range from 5 inches all the way up to 12 inches. This offers you significantly more options for depth of support. Please refer to each model for detailed sizing information.

The best way is to contact us via Live Chat or by phone toll free at 1-844-855-REST (7378). Our sales team is experienced and we have a very high success rate of “fitting” people from afar. With a few qualifying questions to you regarding your body size, shape and needs, we evaluate which mattress and density is best suited to you. We have sleep solutions to fit children and adults, everything from a petite stature up to a very tall or larger person. Within this consultation, along with our customization guarantee (where you have up to 90 days to do a comfort layer exchange*), we can ensure you are satisfied with your mattress density. 

*Applies to customizable mattress options only

All the mattresses with wool have a thick organic cotton casing surrounding the fibre, which keeps you from coming into direct contact with the wool. We have a 100% success rate with regards to customers concerned about wool sensitivities.

Frames & Mattress Accessories

David Martinello, from Alternative Woodworks has 2 sources: western maple that he has milled and dried from locally sourced lumber, and FSC certified lumber for some of his side rails and slat systems.

All of our cottons, wools and rubber latex are carefully curated to be “clean and green” and are considered to be hypoallergenic. It is rare for people to be allergic to the 3 main ingredients our products are made from. Eco friendly wool and rubber latex are considered to be dust mite resistant, which is ideal for those suffering with asthma and dust allergies.