Refund policy

We generally offer returns on most items within 14 days of order delivery. See below for specific policies and exclusions.

Canada

Returns & Exchanges

We offer hassle-free returns (full refund, we cover the return shipping*) on all regular stock accessories (furniture and mattresses excluded), within 14 days of delivery. The item must remain in like-new condition, with the original packaging. 

To start a refund simply reach out to us by phone, email or chat. If we are unable to resolve your issue to your satisfaction, we will provide a prepaid* return shipping label. Once we receive your item and we verify it is still in like-new condition (i.e. not laundered or used) we will issue a full refund. 

Mattresses, furniture and clearance items are final sale upon delivery.

Cancelled pre-order items will be subject to a restocking fee of 25%.

Customizable mattresses qualify for our Comfort Adjustment Guarantee, detailed below.

*Customers in YT, NT, NU and NL are responsible for return shipping.

Comfort Adjustment Guarantee 

Obasan and Kakūn (formerly Irusu) Mattresses

You have 180 days from the date you receive your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Obasan or Kakun/Irusu mattress, at no charge. 

Clearance Mattresses

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The Comfort Adjustment Guarantee is not a return policy. We do not accept returned mattresses.


U.S.A.

Returns & Exchanges

We offer returns on all regular stock accessories (furniture and mattresses excluded), within 14 days of delivery. The item must be in like-new condition, with the original packaging. Return shipping is the responsibility of the customer.

Mattresses, furniture and clearance items are final sale upon delivery.

Cancelled pre-order items will be subject to a restocking fee of 25%.

Customizable mattresses qualify for our Comfort Adjustment Guarantee, detailed below.

Please contact us at customerservice@resthousesleep.com to receive shipping address details.

Comfort Adjustment Guarantee

Kakūn (Formerly Irusu) Mattresses

You have 180 days from the date you receive your mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Kakun/Irusu mattress, at no charge. 

Clearance Mattresses

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The Comfort Adjustment Guarantee is not a return policy. We do not accept returned mattresses